MRS EUNICE NJENGA - MANAGEMENT REPRESENTATIVE

Nkabune Technical Training Institute is a public tertiary institution under the Ministry of Higher Education Science and Technology, it is ISO9001:2008 Certified. This was prompted by the ever rising customer expectations and an increasing desire for offering quality services. The same desire provides an encouraging back ground for implementing the quality management system.

The institution has embraced the quality management system since it is was certified; so far, more than five surveillance audits have been conducted by Kenya Bureau of Standards (KEBS) and the institution has maintained the certification and this is as a result of continual improvement.

Currently we are at an advanced stage in transiting from ISO 9001:2008 to ISO 9001:2015

Implementation of quality management system has helped us operate efficiently, achieve customer satisfaction, improve on performance, satisfy stakeholders and secure sustainability. It is our hope that we will continue growing as an institution and continue implementing the quality management system.